MOVE replaces the phone calls, emails, and sticky notes your parts team relies on — with a single, visual collaborative workflow that documents every order from request to fulfillment. Built for Dealerships, Fleet Services, OEMs, and Distributors.
Every Part. Every Order. One Documented Workflow.
Book a personalized 45-minute demo:
No obligation • Tailored to your parts operation • Your team is welcome to join
Your DMS Has No Communications Layer for Parts Ordering – and it’s costing your Business.
Every part order is a conversation.
But today, those conversations are scattered across phone calls, emails, texts, and handwritten notes.
That leads to:
- Unclear Orders and Delayed Order Processing
- Missing Photos, VINs, and Details
- Constant Back-and-Forth for Clarification
- Wrong Parts Shipped and Part Returns
- Wasted Time, Labor, and Margin
- Customers Unsatisfied and Loss of Business
Industry data shows nearly 1 in 5 parts orders result in a return.
Those errors add up fast — in dollars, delays, and frustrated teams.
National Retail Federation. (2021). Auto parts return rate ~19.4 %
Meet MOVE: The Communications Layer Your DMS Is Missing
With MOVE, Customers, Technicians, Parts Professionals, and Service Underwriters collaborate in real-time to fulfill orders faster and more accurately!
Every MOVE order includes:
- Clear Order Details
- Documented 2-way Communication Flow
- VIN Number Accurately Scanned
- Hi-Res Photos with Mark-up
- Real-time Status Updates
- Warranty & Core Tracking
- Order Response Time Tracking
- Documented Order Approval
No guessing. No chasing information. No duplicated work.
How It Works
Simplifying Parts Ordering with a Dedicated Communication Platform and Documented Parts Ordering Workflow
Submit the Order
Customers or technicians use a custom-branded mobile application submission form to submit parts requests, including photos, VINs, notes, and part details.
Order Review & Processing
Parts teams and service writers receive a notification and can review orders in an organized cue with accurate, detailed information.
Collaborate in One Thread
Customers, Technicians, Parts Teams, and Service Writers can collaborate and communicate in real-time. All communication lives inside the order. No switching apps. No lost messages. No confusion. Total documentation.
Fulfill Faster — with Fewer Errors
Complete, accurate orders with full visibility and real-time communication enable faster order processing and better customer service.
Save Time, Save Money
Reduced order errors and fewer mistakes lead to faster parts order fulfillment and fewer returns, less restocking, less shipping, and more profits.
Key Features
01
Standardized Order Generation
Reducing parts-ordering errors starts at order creation. A single, guided process ensures customers provide the right information the first time.
02
Centralized Order Management
Centralizing order communication in a live queue keeps parts teams and customers aligned—minimizing delays, maintaining context, and creating a complete record for every order.
03
Customized Branding
Maintaining branding throughout your customer-facing software is mandatory to reinforce—not dilute—the trust and brand equity you have already built with your customers.
Who It’s For
Built for Modern Fixed Operations
Dealerships
Reduce errors, speed up counter service, minimize time in service bays, and improve customer satisfaction.
Dealer Groups & Multi-Location Networks
Manage every rooftop from a single master account with consistent workflows and visibility.
OEMs & Wholesale Distributors
Standardize ordering across partners while maintaining brand control and efficiency.
If parts ordering impacts your revenue, MOVE was built for you.
& see exactly how your team would use MOVE.
”Parts returns represent the largest variable cost in the repair process, yet they are rarely discussed or aggressively managed because they are below-the-line and often accepted as a ‘cost of doing business
– Mike Anderson, Autobody News
Key Benefits & Capabilities
What MOVE Delivers
Fewer Ordering Errors
Structured forms & photo-based requests eliminate guesswork.
Faster Fulfillment
Complete orders mean less back-and-forth and quicker turnaround.
Higher Profit Margins
Less rework, fewer returns, and better use of staff time.
Better Accountability
Every order, message, and action is tracked in one system.
Manage Every Rooftop from One Dashboard
Centralized Oversight
Gain a unified view of every location’s performance activity in real time.
Location-Level Independence
Each rooftop can operate independently while remaining connected to the master account.
Corporate Governance
Standardize communication, permissions, and reporting across every branch, ensuring consistency and compliance.
Scalable Network Architecture
Easily add new rooftops, dealer locations, or distributor branches to your MOVE network as your operation grows.
Group-Wide Analytics
Measure order accuracy, communication efficiency, and fulfillment performance across the entire enterprise.
MOVE enables dealer groups, OEMs, and distributors to manage unlimited locations from a single master account—delivering centralized control across every rooftop, branch, and store.
Whether you operate five locations or fifty, MOVE keeps your parts, people, and processes documented and accountable.
Easy Application Distribution. Easy Adoption.
MOVE removes friction from customer onboarding by making your branded Ordering Application instantly accessible. Installation takes less than a minute, enabling customers to start ordering parts immediately.
Access can be shared via text, email, or custom QR codes placed throughout your dealership.
Every implementation includes onboarding instructions, a short training video, and a dealership-branded QR code—ensuring fast adoption at scale.
Oversight and Control Parts Managers & Directors Need
MOVE provides Fixed Operations Managers and Directors with a centralized view of all parts orders, communications, and workflows—enabling faster decisions, tighter control, and more profitable operations.
(Click an image below to view larger.)
Designated Team Account Management
Vendor Notes
Warranty & Core
Team & Performance Analytics
Real-time insights by employee and location—giving managers the clarity they need to understand performance throughout the day, allocate resources intelligently, and operate at peak efficiency.
Bilingual Platform & Translation Support
MOVE removes language barriers by offering full platform access in both English and Spanish. This enables managers to support diverse teams, improve order accuracy, and deliver a more inclusive and effective customer experience.
Enterprise-Grade Security. Azure-Powered Confidence.
Protect your business, your customers and your reputation — all with the confidence of a platform that never compromises on security.
Your parts-ordering platform should be as dependable as the business it supports. That’s why MOVE is built on Microsoft Azure — delivering the same security, reliability, and scalability trusted by the world’s largest enterprises.
With built-in encryption, advanced access controls, and real-time threat detection, MOVE keeps your data safe and your communications secure from every angle.
Certified to meet GDPR, HIPAA, and ISO 27001 standards, MOVE ensures your organization stays compliant while maintaining peak performance.
Powerful Software. Expert Support.
With enterprise-grade reliability and hands-on support from industry experts, MOVE helps your team work smarter, faster, and more confidently than ever.
Built for Performance
Every dealership, distributor, and service center relies on precision. That’s why MOVE is engineered with enterprise-level uptime, rapid response times, and seamless scalability to support your network — whether you have one location or a hundred.
Highlights:
- 99.9% Uptime on Microsoft Azure
- Optimized for high-volume, real-time communication
- Cloud-native infrastructure for speed and scalability
- Secure PWA technology for browser-based access anywhere
Support That Moves With You
Great software is only as good as the team behind it. MOVE offers unmatched customer success and support built into every plan — so you always have a partner, not just a platform.
Our Promise:
- U.S.-based technical support team
- Dedicated onboarding and training
- Real-time monitoring and proactive issue resolution
- Ongoing optimization and feature updates
Demo Now and Learn More!
Stop Losing Time & Money to Parts Ordering Errors
Every incomplete order, missing VIN, or wrong part costs your team time and margin. MOVE fixes this with a single digital ordering system that keeps customers, technicians, and parts teams perfectly aligned.
In your personalized MOVE demo, we’ll show you:
- How an order is submitted from start to finish
- How parts teams manage and fulfill orders
- How MOVE fits into your existing workflow
- How multi-location management works in real life