MOVE is a Unified Communications Platform dedicated to Automotive and Heavy Duty Parts Ordering. Designed to eliminate mistakes, accelerate fulfillment, and increase profits by replacing phone calls, emails, and texts with a single, documented collaborative workflow.
Developed for Dealerships, Dealer Groups, OEMs, and Wholesale Distributors.
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No obligation • Tailored to your parts operation • Your team is welcome to join
But today, those conversations are scattered across phone calls, emails, texts, and handwritten notes.
National Retail Federation. (2021). Auto parts return rate ~19.4 %
Customers or technicians use a custom-branded mobile application submission form to submit parts requests, including photos, VINs, notes, and part details.
Parts teams and service writers receive a notification and can review orders in an organized cue with accurate, detailed information.
Customers, Technicians, Parts Teams, and Service Writers can collaborate and communicate in real-time. All communication lives inside the order. No switching apps. No lost messages. No confusion. Total documentation.
Complete, accurate orders with full visibility and real-time communication enable faster order processing and better customer service.
Reduced order errors and fewer mistakes lead to faster parts order fulfillment and fewer returns, less restocking, less shipping, and more profits.
Reduce errors, speed up counter service, minimize time in service bays, and improve customer satisfaction.
Manage every rooftop from a single master account with consistent workflows and visibility.
Standardize ordering across partners while maintaining brand control and efficiency.
”Parts returns represent the largest variable cost in the repair process, yet they are rarely discussed or aggressively managed because they are below-the-line and often accepted as a ‘cost of doing business
– Mike Anderson, Autobody News
Structured forms & photo-based requests eliminate guesswork.
Complete orders mean less back-and-forth and quicker turnaround.
Less rework, fewer returns, and better use of staff time.
Every order, message, and action is tracked in one system.
Centralized Oversight
Gain a unified view of every location’s performance activity in real time.
Location-Level Independence
Each rooftop can operate independently while remaining connected to the master account.
Corporate Governance
Standardize communication, permissions, and reporting across every branch, ensuring consistency and compliance.
Scalable Network Architecture
Easily add new rooftops, dealer locations, or distributor branches to your MOVE network as your operation grows.
Group-Wide Analytics
Measure order accuracy, communication efficiency, and fulfillment performance across the entire enterprise.
MOVE removes friction from customer onboarding by making your branded Ordering Application instantly accessible. Installation takes less than a minute, enabling customers to start ordering parts immediately.
Every implementation includes onboarding instructions, a short training video, and a dealership-branded QR code—ensuring fast adoption at scale.
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Designated Team Account Management
Vendor Notes
Warranty & Core
Real-time insights by employee and location—giving managers the clarity they need to understand performance throughout the day, allocate resources intelligently, and operate at peak efficiency.
MOVE removes language barriers by offering full platform access in both English and Spanish. This enables managers to support diverse teams, improve order accuracy, and deliver a more inclusive and effective customer experience.
Protect your business, your customers and your reputation — all with the confidence of a platform that never compromises on security.
Your parts-ordering platform should be as dependable as the business it supports. That’s why MOVE is built on Microsoft Azure — delivering the same security, reliability, and scalability trusted by the world’s largest enterprises.
With enterprise-grade reliability and hands-on support from industry experts, MOVE helps your team work smarter, faster, and more confidently than ever.
Every dealership, distributor, and service center relies on precision. That’s why MOVE is engineered with enterprise-level uptime, rapid response times, and seamless scalability to support your network — whether you have one location or a hundred.
Great software is only as good as the team behind it. MOVE offers unmatched customer success and support built into every plan — so you always have a partner, not just a platform.
Every incomplete order, missing VIN, or wrong part costs your team time and margin. MOVE fixes this with a single digital ordering system that keeps customers, technicians, and parts teams perfectly aligned.
